Cutting Edges Customer Survey
Company:
•
Name:
•
Email Address :
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1. What are the best things about doing business with Cutting Edges/Stiles & Hicks?
2. Would you consider that we meet your needs in a timely manner?
Please Select ---
Always
Most of the Time
Sometimes
Rarely
Never
3. How would you rate our company on quality?
Please Select ---
Exceptional
Consistent
Hit & Miss
Poor
4. Would you say that our Company representatives are co-operative, courteous and responsive to your needs?
Please Select ---
Always
Most of the Time
Sometimes
Rarely
Never
4a. Please give us an example of an instance where a situation became very serious.
4b. Please comment on the appropriateness of our response to the situation.
5. Our people are sympathetic or understanding when you have a concern or problem.
Please Select ---
Always
Most of the Time
Sometimes
Rarely
Never
6. Our employees know and understand your requirements.
Please Select ---
Always
Most of the Time
Sometimes
Rarely
Never
7. Do we deliver when we promise to do something by a certain time?
Please Select ---
Always
Most of the Time
Sometimes
Rarely
Never
8. When contacting our organisation you are greeted in a professional and efficient manner.
Please Select ---
Always
Most of the Time
Sometimes
Rarely
Never
9. How do you rate the products and services offered by Cutting Edges /Stiles & Hicks?
Please Select ---
Exceptional
Very Good
Good
Poor
Unacceptable
10. Would you say that we provide you with a product that is consistent and to your satisfaction?
Please Select ---
Always
Most of the Time
Sometimes
Rarely
Never
11. Do you believe that we demonstrate the following;
Yes
No
Don't Know
11a. Best Practice
11b. Up to Date Technology
11c. Community Awareness
11d. Workplace Safety
11e. Environmental Management
11f. Employee Development
11g. As a customer, which of the above are important to you, and why?
12. Would you say that our invoices provide you with the relevant information you require?
Yes
No
Please Comment
13. Would you consider purchasing more of your needs from Cutting Edges/Stiles&Hicks in the future?
14. What has been your biggest day-to-day problem with our Company
in trying to have your needs met as a customer?
15. Do you think that we present a business like appearance through our employees, facilities and equipment?
Please Select ---
Exceptional
Very Good
Good
Poor
Unacceptable
16. When you are considering your requirements, what are your major considerations?
(Please number appropriate boxes)
1 - rates as your greatest consideration
5 - rates as your least important consideration
Quality
Reliability
Price
Availability
Other
17. What other / additional services would you like us to provide for you?
18. What would we have to do to become or remain as your preferred supplier?
19. Overall how would you rate your relationship with us on the basis of trust, loyalty and ethics?
20. Did you know that Cutting Edges products include:
Yes
No
CC1500 Wearplate?
Tungsten Longlife Coating (TLC)?
Crusher wear parts?
21. Did you know that Stiles and Hicks products include:
Yes
No
Detroit 60 Series engine parts?
Caterpillar 3500 Series engine parts?
Komatsu engine parts?
22. What is the one thing you would change or improve about your experience with us or our products?
23. Overall how do you rate our company on a scale of 1 to 10, with 10 being exceptional and 1 being unacceptable.
Rating
• Required Fields
Thank you for completing this Customer survey. Your feedback will be used to review our business and processes with our aim of ensuring the products and services we offer are of the highest standards.
Richard Andrews
Managing Director
Cutting Edges Pty Ltd
www.cuttingedges.com
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